Refunds, Reprints & Returns

No. Every product is custom manufactured to order, and a sign with your phone number on it cannot be restocked or resold. We do not accept returns or issue refunds for change of mind, the wrong size or quantity ordered, or a cancelled event. This is why we proof every order before printing.

Then we fix it at our cost. If the product does not match the proof you approved, there is a manufacturing defect, or it arrives damaged, we reprint or refund. Report it within 7 days of delivery with photos, to orders@signblastusa.com.

Then a reprint is a new order at full price. Errors present in an approved proof — typos, a wrong phone number, a wrong date — are not eligible for a free reprint or refund. It is a hard line and we would rather say it here than argue about it later. Read the proof properly; take the extra ten minutes.

Before design work begins: yes, a full refund, no questions. Once a designer has started your custom layout: yes, less a $25 design and prepress fee, because that work has been done. After you approve the proof: no — production starts the same day and everything is custom, so the order cannot be cancelled or returned. Approving the proof is the point of no return, and we say so on the proof itself.

One design concept and two rounds of revisions, at no charge. That covers almost every order we see: a layout, a colour or wording change, and a final tidy. If you want more concepts or the changes turn into a redesign, we will quote a design fee before doing the work, never after. Print-ready artwork you supply yourself skips all of this — we check it and proof it.

Yes. For custom work over about $500 — big tent packages, event bundles, unusual sizes — we send a written quote first. If you go ahead, a $50 design deposit covers the proof and is credited in full against the order. It stops both of us spending an afternoon on a job that was never going to happen, and it costs you nothing if you order.

Email orders@signblastusa.com with your order reference and photos of the issue, within 7 days of delivery. Photos matter — they are how we prove the fault to the printer and get it made right quickly.

Whichever makes more sense for the job, at our discretion. Most people want the thing they ordered rather than their money back, so a reprint is usually faster and it is what we lead with. If you would rather have the refund, say so.

Delivery timelines are estimates, not guarantees. Weather, customs, incorrect addresses, failed delivery attempts and carrier delays are not grounds for a refund. If we caused the delay, that is different — tell us.

Coroplast signs, banners and magnets are printed with UV inks and are built for outdoor use, but no printed product is warranted for a fixed lifespan. Fading over years of direct sun is normal wear, not a defect. A sign that fails in the first weeks is a defect — tell us.